COLLAR & LOOM

Privacy & Cookie Policy

Last updated: 28 September 2026

Collar & Loom (“Collar & Loom”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use, store and protect personal information when you visit our website, purchase products from us, order personalised or club garments, contact us, or otherwise interact with Collar & Loom.

PART A — PRIVACY POLICY

1. Who we are

Collar & Loom is a rowing garment and lifestyle clothing business offering ready-made, personalised and club-specific clothing.

For data protection purposes, Collar & Loom is the controller of personal information that we collect and use in connection with our business.

Business name: Collar & Loom
Email: collarandloom@gmail.com
Business address: Collar and Loom, Unit 6A, Westfield Farm, Henley Rd, Medmenham, Marlow SL7 2TA
Website: www.collarloomclothing.co.uk

If you have any questions about this policy or how we use your personal information, please contact us using the details above.

2. Information we collect

We may collect information that you provide directly to us, including:

Name
Email address
Telephone number
Billing address
Delivery address
Order information
Payment-related information
Clothing sizes
Personalisation details
Club or team information
Names or initials for personalised garments
Design requirements
Logos, artwork or other files supplied to us
Information contained in messages or enquiries you send to us
Information relating to returns, refunds or complaints

We may also collect technical information automatically when you use our website, including:

IP address
Browser type
Device type
Operating system
Pages visited
Website interactions
Approximate location
Referring website
Date and time of visits

3. Personalised and club garments

Collar & Loom offers personalised clothing and club-specific garments.

When fulfilling these orders, we may process information such as:

Customer names
Initials
Garment sizes
Team or squad information
Club names
Club logos
Embroidery or printing requirements
Other information necessary to manufacture the requested garments

This information may be supplied directly by the individual customer or by a club, university, team, coach, administrator or other organisation ordering garments on behalf of its members.

Where a club or organisation supplies personal information to us, the organisation is responsible for ensuring that it has an appropriate lawful basis and authority to provide the information to us.

Collar & Loom will use this information only as necessary to fulfil the relevant order and provide the agreed service.

4. How we use personal information

We may use personal information to:

Process and fulfil orders
Manufacture personalised garments
Apply names, initials, numbers and other personalisations
Produce club garments
Process payments
Arrange delivery
Communicate about orders
Respond to enquiries
Handle returns and refunds
Provide customer support
Maintain business records
Prevent fraud
Protect the security of our website and services
Improve our products and website
Analyse website usage
Send marketing communications where permitted
Comply with legal and regulatory obligations

5. Lawful basis for processing

Depending on the circumstances, we may process personal information because:

Contract

Processing is necessary to fulfil an order or provide a service that you have requested.

Legal obligation

Processing is necessary for us to comply with legal requirements, such as accounting or tax obligations.

Legitimate interests

Processing is necessary for legitimate business purposes, provided those interests do not override your rights.

This may include improving our services, managing customer relationships, preventing fraud and protecting our business.

Consent

Where required, we may ask for your consent, including for certain marketing activities or cookies.

Where processing relies on consent, you may withdraw that consent at any time.

6. Marketing

We may send marketing communications about Collar & Loom products, launches, promotions, club collections and other news.

Where required, we will obtain consent before sending electronic marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us.

You will continue to receive essential communications relating to orders or transactions where necessary.

7. Who we share information with

We may share personal information with trusted third parties where necessary to operate our business.

These may include:

Payment providers
Website and e-commerce providers
Garment manufacturers
Embroidery and printing providers
Fulfilment partners
Delivery and courier companies
Website hosting providers
Email and communication providers
Analytics providers
Professional advisers
Government authorities where legally required

For personalised garments, relevant information may be supplied to a production or embroidery provider where necessary to manufacture the garment.

For example, this may include a customer's name, initials, garment size and personalisation instructions.

We do not sell personal information to third parties.

8. Club orders

Where a club or organisation places an order on behalf of its members, we may receive information relating to those members.

This may include:

Names
Initials
Sizes
Squad or team information
Personalisation requirements

We will use this information only for purposes connected with fulfilling the relevant order, providing customer service and maintaining appropriate business records.

We may communicate primarily with the club or organisation's nominated contact where appropriate.

9. Logos, artwork and designs

Customers and clubs may provide logos, artwork, photographs or other files for use in producing garments.

We may retain these files for as long as reasonably necessary to:

Fulfil the relevant order
Deal with customer queries
Process replacements
Facilitate future re-orders
Maintain appropriate business records

We will not intentionally use customer-supplied personal information or photographs for unrelated marketing purposes without an appropriate legal basis or permission where required.

10. How long we keep information

We retain personal information only for as long as reasonably necessary.

Some information may need to be retained for longer to:

Comply with tax and accounting requirements
Resolve disputes
Deal with complaints
Process returns and refunds
Maintain appropriate business records
Defend or establish legal claims
Facilitate future club orders where appropriate

When information is no longer required, we will securely delete or anonymise it where appropriate.

11. International transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place.

12. Your data protection rights

Depending on the circumstances, you may have rights including:

Accessing the personal information we hold about you
Correcting inaccurate information
Requesting deletion of information
Restricting processing
Objecting to certain processing
Data portability
Withdrawing consent where processing is based on consent

You have an absolute right to object to direct marketing.

To exercise your rights, contact:

Email: collarandloom@gmail.com

We may need to verify your identity before responding to certain requests.

13. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can attempt to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

PART B — COOKIE POLICY

14. What are cookies?

Cookies are small files stored on your device when you visit a website.

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage and, where permitted, support marketing activities.

15. Types of cookies we may use

Essential cookies

These are necessary for the website to function.

They may be used for purposes such as:

Shopping basket functionality
Checkout
Account login
Website security
Remembering essential preferences

These cookies may be used without consent where the applicable legal exception applies.

Analytics cookies

We may use analytics technologies to understand how visitors use our website and improve its functionality.

Where our use falls outside an applicable legal exception, we will ask for consent before using these technologies.

Marketing cookies

Marketing cookies may be used to understand advertising performance or provide relevant advertising.

We will obtain consent where required before using marketing cookies or similar tracking technologies.

16. Managing cookies

You can manage cookies through your browser settings.

Where our website uses a cookie preference or consent system, you can also use that system to change your preferences.

Some website functionality may not work correctly if essential cookies are disabled.

17. Changes to this policy

We may update this Privacy & Cookie Policy from time to time.

The latest version will be published on our website with an updated “Last updated” date.

18. Contact

Collar & Loom