COLLAR & LOOM
Terms & Conditions
Last updated: 28 September 2026
These Terms & Conditions apply to purchases made from Collar & Loom, including purchases made through our website and orders for personalised or club garments.
Please read these terms carefully before placing an order.
1. About Collar & Loom
Business name: Collar & Loom
Email: collarandloom@gmail.com
Business address: Collar and Loom, Unit 6A, Westfield Farm, Henley Rd, Medmenham, Marlow SL7 2TA
Website: www.collarloomclothing.co.uk
In these terms, “Collar & Loom”, “we”, “us” and “our” means Collar & Loom.
“You” and “customer” means the person or organisation purchasing products from us.
2. Products
We sell rowing garments, clothing, accessories and personalised or club-specific products.
We take reasonable care to ensure product descriptions, photographs, colours and specifications are accurate.
However, colours displayed on different screens may vary slightly from the actual product.
Some products may be subject to availability.
3. Personalised and club garments
Personalised garments may include:
Names
Initials
Numbers
Club logos
Team details
Embroidery
Printing
Other customer-requested designs
You are responsible for checking that all information supplied to us is correct.
This includes spelling, initials, numbers, sizes and any other personalisation details.
Once personalised production has begun, changes may not be possible.
We are not responsible for errors in personalisation where the information supplied or approved by the customer was incorrect.
If Collar & Loom makes a personalisation error, we will investigate the issue and, where appropriate, provide a repair, replacement or other remedy in accordance with your legal rights.
4. Club orders
Club or team orders may be placed by:
A club
University
Team
Coach
Club administrator
Individual member
Other authorised representative
The person placing a club order confirms that they have authority to place the order and provide any relevant club information or artwork.
Where a club order contains individual garments, the customer placing the order is responsible for ensuring that the information supplied to Collar & Loom is accurate.
5. Club logos and artwork
By supplying a logo, design or artwork, you confirm that you have the necessary permission or authority to request its use.
You must not provide artwork that infringes another person's intellectual property rights or other legal rights.
We reserve the right to refuse to reproduce artwork where we reasonably believe that doing so could breach legal rights or applicable law.
6. Placing an order
When you place an order through our website, you are making an offer to purchase the products shown in your order.
We will normally acknowledge receipt of your order by email.
A contract will be formed when we accept the order and confirm it to you, unless otherwise stated.
We reserve the right to reject an order where, for example:
A product is unavailable
There is an obvious pricing error
We cannot fulfil the requested personalisation
There is a suspected fraudulent transaction
The requested design cannot reasonably be produced
If we reject an order after payment has been taken, we will refund the relevant payment.
7. Prices
Prices are displayed on our website.
Unless otherwise stated, prices will include applicable VAT where VAT is chargeable.
Delivery charges will be shown before you complete your purchase.
For club or bulk orders, pricing may be agreed separately.
Any agreed quotation will specify the applicable prices and, where appropriate, delivery or production charges.
8. Payment
Payment must be made using the payment methods available at checkout or otherwise agreed for club orders.
Payment must be received before production begins unless we have agreed alternative payment terms in writing.
9. Personalised order approval
For certain club or personalised orders, we may provide a design proof, mock-up or specification for approval.
Where approval is requested, the customer is responsible for checking:
Names
Initials
Numbers
Colours
Logos
Garment styles
Sizes
Placement
Other design details
Production may begin after approval has been received.
Changes requested after approval may incur additional costs and may not always be possible.
10. Delivery
We will provide estimated delivery or production times where applicable.
Estimated dates are not guaranteed unless we have expressly agreed a specific delivery date.
We will make reasonable efforts to meet stated delivery times.
If there is a significant delay, we will communicate with the customer where reasonably possible.
For club orders, delivery times may depend on:
Number of garments ordered
Personalisation requirements
Availability of garments
Approval of artwork
Production capacity
Supplier availability
11. Risk and delivery
Responsibility for the goods will pass to you when you, or a person you nominate, takes physical possession of the goods, subject to applicable law.
We are not responsible for delays caused by events outside our reasonable control, including courier delays, supplier disruption, strikes, extreme weather or other circumstances beyond our reasonable control.
12. Returns and cancellations
Your statutory consumer rights are not affected by these terms.
Standard non-personalised goods purchased online may generally be cancelled within the applicable statutory cancellation period.
Personalised or custom-made goods may be excluded from the statutory change-of-mind cancellation right where they are made to your specifications or clearly personalised.
Our detailed Personalised Garment & Returns Policy forms part of these Terms & Conditions.
13. Faulty or incorrect goods
Nothing in these terms limits your statutory rights.
If a product is:
Faulty
Damaged
Not as described
Incorrectly supplied
Not fit for its intended purpose
please contact us as soon as reasonably possible.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.
14. Garment sizing
Customers are responsible for selecting the appropriate size using the sizing information provided.
Where a garment is personalised, choosing the wrong size does not automatically create a right to return the garment simply because the customer subsequently decides that a different size would have been preferable.
This does not affect your statutory rights where the garment itself is faulty, incorrectly described or otherwise does not conform to the contract.
15. Intellectual property
Unless otherwise stated, Collar & Loom owns or has permission to use the intellectual property relating to our website, branding, designs, photographs, graphics and original product artwork.
You must not reproduce, copy, modify, distribute or commercially exploit our intellectual property without permission.
This does not transfer ownership of customer or club-owned logos or artwork to Collar & Loom.
16. Website use
You agree not to use our website:
For unlawful purposes
To attempt unauthorised access
To introduce malicious software
To interfere with website security
To submit fraudulent orders
To infringe another person's rights
17. Events outside our control
We will not be responsible for failure or delay caused by circumstances beyond our reasonable control.
These may include:
Natural disasters
Severe weather
Fire
Flood
War
Government action
Strikes
Supplier failures
Transport disruption
Internet or telecommunications failures
Major technical failures
Where such an event occurs, we will take reasonable steps to minimise disruption.
18. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these terms limits your statutory consumer rights or our liability for matters that cannot legally be excluded or limited.
19. Complaints
If you have a complaint, please contact us:
Email: [INSERT EMAIL ADDRESS]
Please provide your order number and details of the issue where possible.
We will aim to investigate and respond within a reasonable period.
20. Privacy
Our collection and use of personal information is explained in our Privacy & Cookie Policy.
21. Governing law
These terms are governed by the law of England and Wales, unless applicable consumer protection law requires otherwise.
Where a consumer lives in Scotland or Northern Ireland, nothing in these terms removes any mandatory rights they have under the law applicable to them.
22. Changes to these terms
We may update these terms from time to time.
The version applicable to your purchase will normally be the version in force when you placed your order.
23. Contact
Collar & Loom
Email: collarandloom@gmail.com
Address: Collar and Loom, Unit 6A, Westfield Farm, Henley Rd, Medmenham, Marlow SL7 2TA
Website: www.collarloomclothing.co.uk